Questions & Answers

Some common questions we get about Qsale

  • How to add category in Qsale Cashier POS?

    Step 1: Open the Menu and Select Add/Edit Category

    Step 2: Select Add or Press F2 to add the product category

    Step 3:Give category name, description and select Save or press F10 to save or press ESC to Cancel

  • How to cancel the orders in Qsale Cashier POS?

    Step 1:To cancel a current order, Press F3

    Step 2:Choose YES to confirm

    Step 3:Select the reason for order cancellation - WRONG ORDER or CUSTOMER LEFT

    Step 4:Delete’s the order and moves the window to take fresh order

  • How to make customer payments in Qsale Cashier POS?

    How to make customer payments in Cashier POS (Method - 1)

    Step 1: Open the Menu and select Customer

    Step 2: Select the Customer

    Step 3a:Select the invoice(s) and press F3 for Cash and press F10 to complete the transaction

    Step 3b:Select the invoice(s) and press F4 for Card and press F10 to complete the transaction

    How to make customer payments in Cashier POS (Method - 2)

    Step 1: Press F9

    Step 2:Type the customer name or use up/down keys to navigate and press F10

    Step 3a:Select the invoice(s) and press F3 for Cash and press F10 to complete the transaction

    Step 3b:Select the invoice(s) and press F4 for Card and press F10 to complete the transaction

  • How to add customers in Qsale Cashier POS?

    How to add customers in Cashier POS (Method – 1)

    Step 1: Open the Menu and select Add/Edit Customer

    Step 2: Select Add or Press F2

    Step 3:Give the details and select Save or press F10 to save or press ESC to Cancel

    Note: Note: When we check Allow Credit Limit, the customer will be shown as Credit Customer in payment window by default Customer added successfully

    How to add customers in Cashier POS (Method – 2)

    Step 1: Press F9

    Step 2: Press F2

    Step 3:Give the details and select Save or press F10 to save or press ESC to Cancell

    Note: Note: Customer added successfully

  • How to edit customers in Qsale Cashier POS?

    How to edit customers in Cashier POS (Method – 1)

    Step 1: Open the Menu and select Add/Edit Customer

    Step 2: Select Edit or Press F3

    Step 3:Edit the details and select Save or press F10 to save or press ESC to Cancel

    Note: Note: Customer added successfully

    How to edit customers in Cashier POS (Method – 2)

    Step 1: Press F9

    Step 2: Press F4

    Step 3:Edit the details and select Save or press F10 to save or press ESC to Cancel

    Note: Note: Customer added successfully

  • How to edit category in Qsale Cashier POS?

    Step 1:Open the Menu and Select Add/Edit Category

    Step 2:Select Edit or Press F3 to edit the product category

    Step 3:Edit category name, description and select Save or press F10 to save or ESC to Cancel

  • Anydesk installation in Qsale Cashier POS?

    Step 1: Download anydesk from Playstore in Cashier POS

    Step 2: Install the application

    Step 3: After the installation of anydesk, install the plugin also anydesk (ad1)

    Step 4: Install the application

    Step 5: Cashier POS -> Settings -> Accessibility

    Step 6: Click the Any desk control Service AD1

    Step 7: Give Ok

    Step 8: Turn on the access

    Step 9: Open Any desk

    Step 10: Open Settings

    Step 11: Go to Security

    Step 12: Set the default password as AAbbcc.11

    Step 13: Allow the permissions

    Step 14: Open Any desk Allow inbuilt storage permissions

    Step 15: From the Laptop/PC access the Cashier POS

    Step 16: Select the respective folder in POS and click download to copy the data

  • How to give discount in Qsale Cashier POS during sale?

    Two level discounts are available in QSale.

    •    Total (Overall) discount (F4)

        ⚬   By amount (QAR)

        ⚬   By percentage(%)


    •    Line level (productwise) discount (F5)

        ⚬   By amount (QAR)

        ⚬   By percentage(%)


    I. Total (overall) discount by amount

    Step 1: Scan the products

    Step 2: Press F4 or use the touch screen header discount icon

    Step 3: Select QAR

    Step 4: Enter the discount amount

    Step 5: Press Enter


    Below image represents the total after the total (overall) discount by amount

    II. Total (overall) discount by percentage

    Step 1: Scan the products

    Step 2: Press F4 or use the touch screen header discount icon

    Step 3: Select %

    Step 4: Enter the percentage of discount

    Step 5: Press Enter


    Below image represents the total after the total (overall) discount by percentage

    III. Line level (productwise) discount by amount

    Step 1: Scan the products

    Step 2: Press F5 or use the touch screen line level discount icon

    Step 3: Select amount

    Step 4: Enter the discount amount

    Step 5: Press Enter


    Below image represents the total after the line level (productwise) discount by amount

    IV. Line level (productwise) discount by percentage

    Step 1: Scan the products

    Step 2: Press F5 or use the touch screen line level discount icon

    Step 3: Select %

    Step 4: Enter the percentage of discount

    Step 5: Press Enter


    Below image represents the total after the line level (productwise) discount by percentage

  • How to hold the current order and open new order in Qsale Cashier POS files?

    Step 1: Press F8 to hold the current order

    Step2: Press F2 for creating 'New List' and to proceed the new sale

    New cart window will open. We can proceed with new sale

  • How to login to a Qsale Cashier POS?

    Step 1: Make sure your system is connected with internet

    Step 2: Make sure your the device ID was already registered with QSale

    Step 3: Give Username, Password and press Enter (App will load the products, prices, categories, customer and supplier details)

    Step 4: Once the shop location is shown, press Enter again or click on Login

    Step 5: Give the Opening Balance and press Enter

    Note: During sales closure, enter the opening balance in denomination

  • How to check server connection in Qsale Cashier POS?

    Step 1: Connect your POS device connected with network



    Step 2: Open the Qsale app from the cashier POS



    Step 3: Once the ‘Login page’ loads, click the ‘Settings icon’ top right corner ‘*’



    Step 4: Directs to a small wizard (Server Configuration - Displays Device Id, Server: qsale.qa, Port: 8080) Click ‘Test Connection’



    Step 5: Should display ‘Server Connected’

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